GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
Patients over the age of 16 can request internet access which enables them to do the following online:
- book a telephone appointment
- request a repeat prescription
- change contact details
- view some parts of their medical records (medications, immunisations, allergies,coded items & test results)
Online access must be requested at reception. A patient agreement (recommended by RCGP) needs to be completed and a form of current photo identification provided. ID verification is required to prevent access being granted to the wrong person and supports the practice in adhering to information security guidelines. Patients will be informed of the outcome of their request in due course, either in writing, SMS, email or letter.
The practice will not approve online requests if it us deemed that it may cause physical and/or mental harm to the patient. Requests cannot be made on somebodies behalf and the practice does not currently offer online access to under 16 years of age.