Suggestions & Complaints

We are always trying to improve our services. If you have a comment or complaint, please speak to our practice manager, or place your written comments in the box by the front door.

We like to deal with problems ourselves in the first instance, so do please come to us to sort out misunderstandings.

If you remain dissatisfied with our response to your complaint you have the right to ask the Healthcare Commission to review your case. This should be done within two months of receipt of our final letter to you.

Contact the Healthcare Commission on 02074 489200 or write to them at:

Healthcare Commission,
Complaints Department,
Peter House,
Oxford Street,
Manchester
M1 5AN.

Access Standards

The practice has a commitment to the national scheme of improving patient access standards in five key areas. These are:-

• 48 hour access to a GP
• Advanced booking for a GP— up to six weeks
• Availability of a specific GP
• Telephone access
• Satisfaction with opening hours

The results of the National Access Patient Survey for 2008/09 have been published and the results for Leiston are as follows

The figures show we are doing well but we will keep trying to improve.