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Online Services

Patients over the age of 16 can request internet access to SystmOnline, this GP online service allows you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

Online access must be requested at reception. A patient agreement (recommended by RCGP) needs to be completed and a form of current photo identification provided. ID verification is required to prevent access being granted to the wrong person and supports the practice in adhering to information security guidelines. Patients will be informed of the outcome of their request in due course, either in writing, SMS, email or letter.

The practice will not approve online requests if it us deemed that it may cause physical and/or mental harm to the patient. Requests cannot be made on somebodies behalf and the practice does not currently offer online access to under 16 years of age.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use our online service you can continue to use it. You can use the NHS App as well.

For more information go to: 

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments

COVID-19 - Changes to the Surgery

Due to infection control measures in regards to the Coronavirus, we now have a hatch at reception in the upstairs lobby area. Please discuss your needs with the receptionist at this hatch who will then assist you/let you through for your appointment.

The doors that can be accessed from the main street are NOT to be used, this is for the safety of our patients and staff to prevent spread of infection.

The downstairs entrance accessed via the car park must only be used by patients that require to access the lift or pick up medications. 

Please do not come to the surgery without a booked appointment.

All patients with pre-booked appointments for the nurses/HCA’s will be asked to contact the surgery prior to their appointment if they have any symptoms associated with Covid-19.

All GP/allied health professional appointments are being telephone triaged initially.

Do not come early to appointments if possible.

Do not bring other people to accompany you to appointments where possible.

We appreciate your support and cooperation at this time, and want to ensure you that we are taking every possible measure to minimise risk for our patients and staff. 

On the 27th January 2022 restrictions will change, however, the GP’s at Leiston Surgery politely request that patients and visitors continue to wear a face covering when entering the surgery (unless exempt) in order to protect everyone.

Thank you.

Welcome to The Leiston Surgery

At Leiston Surgery we are very proud of the service we provide. We aim to practice modern, high quality, patient driven and innovative care and we believe that all patients have a right to equal access to medical care.

We regularly review how our services are delivered and are always looking for ways we can improve.

About Us

The practice has a strong interest in medical education being an accredited centre for training GP registrars, as well as retraining of doctors in difficulty, and undertaking a rolling training programme for medical students from Cambridge and East Anglia Universities.

The practice also has a dispensary and is eligible under the rules to dispense to 34% of its patients.

The surgery works closely with the patient participation group to identify possible community services that could be bought to Leiston to benefit the surrounding areas.

We regularly review how our services are delivered and are always looking for ways we can improve. Currently we reviewing the recall system for chronic disease management and we hope to pilot this scheme in the up and coming months.

One of the GP partners has an active involvement in the local Clinical Commissioning Group (CCG) and the practice is keen to develop opportunities to work collaboratively with other practices to provide innovative services to benefit the patients and the business

(Site updated 06/06/2022)

Contact Details

The Leiston Surgery

Contact Telephone

01728 830 526

Branch Surgery

Contact Telephone

01728 830 526
01728 830526
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