Comments, Complaints & Suggestions

Here at Leiston Surgery we are always trying to improve our services, therefore we actively work to ensure that all Comments, Complaints and Suggestions are dealt with properly and efficiently.


If you wish to make a complaint against the surgery, please ask for a complaints form at reception. Alternatively, complaints can be submitted in writing to the Practice Manager. 

In the event that a complaint is submitted, the Practice Manager will be in contact with you to ensure the issue is dealt with promptly and to an acceptable standard. 

We like to have the opportunity to deal with problems ourselves in the first instance, however if you do remain dissatisfied with our response to your complaint then you can contact NHS England on 0300 311 2233 or write to them at NHS England, PO BOX 16738, Redditch, B97 9PT.

In the event you are dissatisfied with our response you can also request an independent review with the Parlimentary & Health Service Ombudsman. You can contact them on 0345 015 4033 or write to them at : Millbank Tower, Millbank, London, SW1P 4QP.

Comments and Suggestions

We appreciate any form of comment or suggestion here at Leiston surgery as it enables us to actively improve our services we provide. To leave us a comment or suggestion you can fill our one of our Comments and Suggestions Forms, which are located just inside the Surgery front door. These can be posted in the box provided. 

You are also able to leave a review of our services on NHS England's Website as well as Health Watch Suffolk, which is linked below. 

NHS England - Review The Leiston Surgery 

Sign Up For Our Patient Group

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

 Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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